Return & Refund Policy
Your satisfaction matters. Read our policy on returns, refunds, and replacements for frozen meal orders.
FAIR, CLEAR, AND
MADE FOR FROZEN FOOD
1. QUALITY GUARANTEE
At NOM NOM VENTURES, we take pride in every meal we prepare. However, we understand that sometimes things may not go as planned.
If you receive your order and encounter any of the following issues, please contact us immediately:
| Issue | What We’ll Do |
|---|---|
| Damaged packaging during delivery | Full refund or replacement |
| Spoiled / thawed /变质 meals upon arrival | Full refund or replacement |
| Wrong item(s) received | Full refund or replacement for incorrect items |
2. REPORTING A PROBLEM
To ensure a smooth resolution, please:
📸 Provide clear photos of:
The damaged/spoiled item
The packaging (showing the condition it arrived in)
The receipt or order confirmation
⏰ Contact us within 24 hours of receiving your order:
📧
nomnom3119@gmail.com📞
+60194115311💬 WhatsApp (preferred for fastest response)
We cannot accept claims made after 24 hours, as frozen food requires immediate reporting.
3. NO RETURNS FOR FROZEN FOOD
Due to health and safety regulations:
❌ We do not accept returns of frozen products.
❌ We do not issue refunds for:
Change of mind
Personal taste preferences
Orders made by mistake
Meals that have been thawed or partially consumed
Frozen food, once delivered, cannot be returned for hygiene reasons.
4. REFUND PROCESS
Once we receive your report and verify the issue:
| Step | Timeline |
|---|---|
| 1. Report received | Within 24 hours of delivery |
| 2. Verification | Within 1-2 working days |
| 3. Refund confirmation | Within 3 working days |
| 4. Refund credited | Within 7-14 working days after confirmation |
Refunds will be processed via your original payment method:
TNG E-Wallet: 1-3 working days
Direct Bank Transfer: 3-7 working days
5. DELIVERY ISSUES
If your order is lost or significantly delayed during transit:
Contact us immediately with your tracking number
We will investigate with the courier partner
Verified lost shipments will be fully refunded or resent
NOM NOM VENTURES is not responsible for delays caused by courier partners beyond the estimated delivery window.
6. CONTACT US
Have questions or concerns? We’re here to help.
Email: nomnom3119@gmail.com
Phone: +60194115311
WhatsApp: (preferred for quick response)
Mailing Address (for correspondence only):
NOM NOM VENTURES
19, Lintang Bukit Penara 6
11000, Balik Pulau, Penang